Luke Ward

S

UX Researcher at Zephyr Commerce · jobs to be done, synthesis

Zephyr Commerce
Brisbane, Australia · AEST (UTC+10)
3+ years experience
KAIST
English
Messaging unavailable

Overview

4 years in product design, the last 3 at Zephyr Commerce, where I work on the research team. Cut support tickets about research by 48% with clearer copy and states. Ran 117 usability sessions and turned them into a research repository. Learning Japanese, slowly.

Good reasons to reach out
  • Speaking or podcast invitations
  • Second opinions on user research decisions
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  • Logo contests
  • Generic networking requests

Travels often; replies within 48 hours

Skills
synthesisAndroiduser researchjobs to be done

Experience

  1. UX Researcher
    May 2023 - Present
    Zephyr Commerce · 3 yr 5 mo · Full-time · Brisbane, Australia
    • Shipped the research redesign that lifted task completion 23%.
    • Brought the research flows to WCAG 2.2 AA.

Projects

Conference talk: lessons from research
2023

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. KAIST
    BS, Psychology
    2017 - 2021

Details

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