Amandeep Tejinder Pannu

S

Chief of Staff, Northwind Care - risk management · program management · Jira

Northwind Care
Noida, India · IST (UTC+5:30)
12+ years experience
Indian Statistical Institute
English, Hindi
Advising
Messaging unavailable

Overview

Chief of Staff at Northwind Care, focused on technical program management. Cut cost per order by 32% with routing and staffing changes. Before that: Dream11 and Airtel. Kannada theatre fan.

Good reasons to reach out
  • Advice on technical program management
  • Working sessions on risk management
  • Thoughtful intros to people in my field
  • Second opinions on program management decisions
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers

Slower in the last week of each quarter

Skills
roadmappingprogram managementinventoryJirarisk management
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: technical program management and inventory

Topics
technical program management, risk management, inventory
Format
Office hours
Terms
Paid
Capacity
A few async reviews a month
Best for
Teams scaling past 50 people

13 years of technical program management. Prefer specific questions over coffee chats.

Noida, India · remote OKjirarisk managementroadmapping
Open

Experience

  1. Chief of Staff
    Apr 2024 - Present
    Northwind Care · 2 yr 6 mo · Full-time · Noida, India
    • Brought support first-response time from 16 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 27 cities.
  2. Operations Manager
    Feb 2022 - Apr 2024
    Dream11 · 2 yr 2 mo · Full-time · Noida, India
    • Brought support first-response time from 25 hours to under 1.
    • Ran the TPM program across 25 teams to launch on schedule.
  3. Senior Program Manager
    Oct 2018 - Feb 2022
    Airtel · 3 yr 4 mo · Full-time · Noida, India
    • Brought support first-response time from 10 hours to under 1.
    • Cut cost per order by 19% with routing and staffing changes.
  4. Operations Manager
    Dec 2016 - Oct 2018
    Zerodha · 1 yr 10 mo · Full-time · Noida, India
    • Brought support first-response time from 25 hours to under 1.
  5. Operations Associate
    Jul 2014 - Dec 2016
    Ola · 2 yr 5 mo · Full-time · Noida, India
    • Negotiated 301 commercial agreements a year.
    • Secured 7 payments licences.

References

No references yet.

Education

  1. Indian Statistical Institute
    M.Stat, Industrial Engineering
    2016 - 2018
  2. IIIT Hyderabad
    B.Tech, Industrial Engineering
    2009 - 2013

Details

Compensation expectations
What they are targeting for their next role.
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