Bilal Arjun Gupta

Chief of Staff, Northwind Care - SQL · OKRs · business operations

Northwind Care

Bristol, UK · GMT (UTC+0)

8+ years experience

Queen's University Belfast

English

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Overview

14 years in operations, the last 1 at Northwind Care, where I work on the bizops team. Cut cost per order by 35% with routing and staffing changes. Cyclist - trying to do a century this year.

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Questions about business operations
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Skills

process designbusiness operationsstrategyOKRsSQL

Experience

Chief of Staff
Nov 2025 - Present
Northwind Care · 11 mo · Full-time · Bristol, UK
- Brought support first-response time from 9 hours to under 1.
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Apr 2024 - Nov 2025
AstraZeneca · 1 yr 7 mo · Full-time · Bristol, UK
- Secured 4 payments licences.
- Negotiated 107 commercial agreements a year.
Operations Manager
Feb 2023 - Apr 2024
Rightmove · 1 yr 2 mo · Full-time · Bristol, UK
- Brought support first-response time from 14 hours to under 1.
Program Manager
Jul 2021 - Nov 2022
Monzo · 1 yr 4 mo · Full-time · Bristol, UK
- Cut cost per order by 22% with routing and staffing changes.
- Launched operations in 25 cities.
Senior Program Manager
Dec 2018 - Jul 2021
BBC · 2 yr 7 mo · Full-time · Bristol, UK
- Ran the bizops program across 25 teams to launch on schedule.
- Cut cost per order by 31% with routing and staffing changes.

References

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Education

Queen's University Belfast
BSc, Operations Research
2008 - 2011

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