Siddharth Vikram Chopra

S

Implementation Lead at Xero | ex-KPMG

Xero
Singapore · SGT (UTC+8)
10+ years experience
INSEAD Singapore
English, Mandarin
Open to work
Messaging unavailable

Overview

I've spent 10 years on enterprise onboarding - first at Atlassian, now at Xero. Cut churn on the onboarding book from 17% to 5%. Most at home with APIs and implementation.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Courses and coaching offers

Prefers short, specific messages

Skills
implementationGainsightproject managementAPIs
Open to workLooking for a role
closes in 3 months

Open to Implementation Lead roles at Series B food delivery companies

Target roles
Implementation Lead
Level
Senior
Industries
AI infrastructure, E-commerce
Work mode
Remote
Available
60 days notice
Work authorization
Open to relocating
What I'm looking for
Hands-on work on project management with room to mentor.
Not interested in
Night shifts

10 years in enterprise onboarding. Strongest at project management and APIs. Available from next month.

Singapore · remote OKapisgainsightimplementation
Open

Experience

  1. Implementation Lead
    Aug 2023 - Present
    Xero · 3 yr 2 mo · Full-time · Singapore
    • Cut churn on the onboarding book from 17% to 4%.
    • Onboarded 193 enterprise customers.
    • Kept net revenue retention above 127% on a $15 million book.
  2. Customer Success Manager
    Apr 2021 - Aug 2023
    KPMG · 2 yr 4 mo · Full-time · Singapore
    • Kept net revenue retention above 112% on a $36 million book.
  3. Customer Success Manager
    Jul 2017 - Apr 2021
    CIMB · 3 yr 9 mo · Full-time · Singapore
    • Kept net revenue retention above 123% on a $25 million book.
  4. Customer Success Manager
    Oct 2016 - Jul 2017
    Atlassian · 9 mo · Full-time · Singapore
    • Cut churn on the onboarding book from 16% to 4%.

References

No references yet.

Education

  1. INSEAD Singapore
    MBA, Business Administration
    2019 - 2021
  2. Vietnam National University
    BSc, Economics
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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