Eugene Kuo

Solutions Engineer at Delta Labs · integrations, solutions engineering

Delta Labs

Melbourne, Australia · AEST (UTC+10)

6+ years experience

Yonsei University

English

Messaging unavailable

Overview

Based in Melbourne. I work on solutions engineering at Delta Labs. Cut churn on the solutions book from 12% to 4%. Onboarded 40 enterprise customers. Previously at Gojek. Most at home with demos and technical discovery. Former debater; now I argue with spreadsheets.

Good reasons to reach out

Second opinions on integrations decisions
Thoughtful intros to people in my field
Working sessions on SQL

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Skills

solutions engineeringintegrationsSQLdemostechnical discovery

Experience

Solutions Engineer
May 2022 - Present
Delta Labs · 4 yr 5 mo · Contract · Melbourne, Australia
- Onboarded 78 enterprise customers.
- Kept net revenue retention above 130% on a $39 million book.
- Cut churn on the solutions book from 16% to 7%.
Customer Success Manager
Oct 2020 - May 2022
Gojek · 1 yr 7 mo · Full-time · Melbourne, Australia
- Kept net revenue retention above 122% on a $32 million book.
- Cut churn on the solutions book from 9% to 6%.

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Education

Yonsei University
BA, Business Administration
2016 - 2020

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