Latoya Shanice Jackson

S

Senior Product Designer at Delta Labs · workshops, journey mapping

Delta Labs
Austin, TX · CT (UTC-6)
8+ years experience
Parsons School of Design
English
Messaging unavailable

Overview

8 years in product design, the last 3 at Delta Labs, where I work on the service design team. Shipped the service design redesign that lifted task completion 20%. Built a component library 40 engineers ship with every day. Cyclist - trying to do a century this year.

Good reasons to reach out
  • Second opinions on service design decisions
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Unpaid design tests

Best reached early in the week

Skills
service designoperationsjourney mappingworkshops

Experience

  1. Senior Product Designer
    May 2023 - Present
    Delta Labs · 3 yr 5 mo · Full-time · Austin, TX
    • Shipped the service design redesign that lifted task completion 16%.
    • Brought the service design flows to WCAG 2.2 AA.
  2. Product Designer
    Jun 2020 - May 2023
    Apple · 2 yr 11 mo · Full-time · Austin, TX
    • Brought the service design flows to WCAG 2.2 AA.
  3. UX Researcher
    Oct 2018 - Jun 2020
    Bain & Company · 1 yr 8 mo · Full-time · Austin, TX
    • Cut support tickets about service design by 44% with clearer copy and states.

References

No references yet.

Education

  1. Parsons School of Design
    BFA, Visual Communication
    2013 - 2017

Details

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