Gavin Campbell

S

Head of Design at Wharf Cloud · Service design · service design, workshops

Wharf Cloud
San Jose, CA · PT (UTC-8)
10+ years experience
University of Florida
English
Hiring
Messaging unavailable

Overview

Based in San Jose. I lead service design at Wharf Cloud. Built a component library 81 engineers ship with every day. Shipped the service design redesign that lifted task completion 28%.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about service design
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers
  • Unpaid design tests

Travels often; replies within 48 hours

Skills
journey mappingworkshopsservice designFigmaoperations
HiringHiring for a role
closes in 3 months

Looking for a product designer who has worked on service design at scale

Role
Product designer
Level
Senior
Type
Full-time
Work mode
On-site
Compensation
$163k-$231k + equity
Team
Service design, 9 people
Start
Within a month
Must have
A portfolio of shipped product work Comfort working directly with engineers Clear written communication
Process
3 conversations, no take-home

Comp $174k-$274k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

San Jose, CA · remote OKjourney mappingworkshopsfigma
Open

Experience

  1. Head of Design
    Jul 2023 - Present
    Wharf Cloud · 3 yr 3 mo · Full-time · San Jose, CA
    • Ran 128 usability sessions and turned them into a research repository.
    • Built a component library 68 engineers ship with every day.
    • Brought the service design flows to WCAG 2.2 AA.
  2. UX Researcher
    Nov 2019 - Jul 2023
    Shopify · 3 yr 8 mo · Full-time · San Jose, CA
    • Built a component library 82 engineers ship with every day.
    • Shipped the service design redesign that lifted task completion 28%.
  3. Product Designer
    Oct 2016 - Nov 2019
    Datadog · 3 yr 1 mo · Full-time · San Jose, CA
    • Shipped the service design redesign that lifted task completion 35%.
    • Brought the service design flows to WCAG 2.2 AA.

Projects

Side project: a budgeting app
2025

Built with service design and operations. 1679 people used it last year.

References

No references yet.

Education

  1. University of Florida
    BS, Visual Communication
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored