Harnoor Tanveer Chahal

Overview

Based in Mumbai. I work on marketplace operations at Nectar Analytics. Cut cost per order by 24% with routing and staffing changes. Brought support first-response time from 10 hours to under 2. Before that: Infosys and Nykaa. Plant-based cook and baker.

Usually replies within a day

Experience

1. Chief of Staff

   Oct 2025 - Present
   Nectar Analytics · 1 yr · Full-time · Mumbai, India
   • Rebuilt the planning process the company still runs every quarter.
   • Launched operations in 9 cities.
   • Brought support first-response time from 25 hours to under 1.
2. Operations Manager

   Oct 2022 - Oct 2025
   Infosys · 3 yr · Full-time · Mumbai, India
   • Ran the marketplace ops program across 16 teams to launch on schedule.
   • Cut cost per order by 38% with routing and staffing changes.
3. Operations Associate

   Mar 2021 - Oct 2022
   Nykaa · 1 yr 7 mo · Full-time · Mumbai, India
   • Negotiated 289 commercial agreements a year.
4. Operations Associate

   Dec 2018 - Mar 2021
   BigBasket · 2 yr 3 mo · Full-time · Mumbai, India
   • Built the privacy programme for launches in 13 countries.

No references yet.

Education

1. Anna University

   B.E., Mechanical Engineering
   2014 - 2018