Innocent Niyonzima

Program Manager at Access Bank · business operations, OKRs

Access Bank

Nairobi, Kenya · EAT (UTC+3)

4+ years experience

University of Nigeria, Nsukka

English, Swahili, Mandarin

Collaborating Learning

Messaging unavailable

Overview

Based in Nairobi. I work on business operations at Access Bank. Cut cost per order by 35% with routing and staffing changes. Launched operations in 8 cities.

Good reasons to reach out

Mentors who have done this before
Collaborators for my side project
Questions about business operations
Second opinions on process design decisions

Please don't message about

Crypto token projects
Unpaid work or spec projects
Courses and coaching offers

Skills

OKRsbusiness operationsSQLprocess designstrategy

CollaboratingLooking to collaborate

closes in 3 months

Looking for collaborators on an open-source strategy toolkit

Project: An open-source strategy toolkit
Skills needed: Writing, strategy
Time commitment: A few hours a week
Outcome: Small product with real users

Weekends only. Async-first.

Nairobi, Kenya · remote OKsqlstrategybusiness operations

Open

LearningLearning something

closes in 3 months

Looking for feedback on my system design doc from someone in robotics

Goal: Get good enough at OKRs to own it at work.
Where I am now: Some experience
Ideal mentor: Someone who has worked in business operations for a few years
Cadence: Monthly
What I can offer back: Testing and feedback on your projects

4 years in so far. Looking for honest feedback, once or twice a month.

Nairobi, Kenya · remote OKstrategyprocess designokrs

Open

Experience

Program Manager
Feb 2026 - Present
Access Bank · 8 mo · Full-time · Nairobi, Kenya
- Rebuilt the planning process the company still runs every quarter.
- Cut cost per order by 39% with routing and staffing changes.
- Ran the bizops program across 20 teams to launch on schedule.
Operations Associate
Mar 2023 - Feb 2026
KPMG · 2 yr 11 mo · Full-time · Nairobi, Kenya
- Secured 7 payments licences.
- Built the privacy programme for launches in 7 countries.

References

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Education

University of Nigeria, Nsukka
BEng, Business Administration
2017 - 2021

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