Isha Shreya Kapoor

Overview

I work on business operations at Compass Health in San Francisco. Rebuilt the planning process the company still runs every quarter. Cut cost per order by 26% with routing and staffing changes. Before that: Deloitte and Pinterest. Most at home with SQL and process design.

Replies on weekends

Experience

1. Chief of Staff

   Oct 2024 - Present
   Compass Health · 2 yr · Full-time · San Francisco, CA
   • Brought support first-response time from 15 hours to under 1.
   • Cut cost per order by 34% with routing and staffing changes.
   • Ran the bizops program across 22 teams to launch on schedule.
2. Senior Program Manager

   Dec 2022 - Oct 2024
   Deloitte · 1 yr 10 mo · Full-time · San Francisco, CA
   • Ran the bizops program across 24 teams to launch on schedule.
3. Operations Associate

   Apr 2020 - Dec 2022
   Pinterest · 2 yr 8 mo · Full-time · San Francisco, CA
   • Negotiated 219 commercial agreements a year.
   • Secured 3 payments licences.
4. Operations Associate

   Jun 2018 - Apr 2020
   Zoom · 1 yr 10 mo · Full-time · San Francisco, CA
   • Negotiated 320 commercial agreements a year.
   • Secured 4 payments licences.
5. Operations Associate

   Dec 2015 - Jun 2018
   Databricks · 2 yr 6 mo · Full-time · San Francisco, CA
   • Negotiated 303 commercial agreements a year.

No references yet.

Education

1. Carnegie Mellon University

   BS, Industrial Engineering
   2011 - 2015