Javier Hugo Silva
SCustomer Success Manager at BBVA · Account management
- BBVA
- Lisbon, Portugal · WET (UTC+0)
- 2+ years experience
- Humboldt University of Berlin
- English, Portuguese
Messaging unavailable
Overview
2 years in customer success, the last 2 at BBVA, where I work on the accounts team. Cut churn on the accounts book from 17% to 5%. Kept net revenue retention above 124% on a $38 million book. I mentor first-time managers when I can.
Good reasons to reach out
- Working sessions on expansion
- Questions about account management
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- SEO and link-building offers
- Unpaid work or spec projects
Skills
account managementQBRsrenewalschurn reductionexpansion
Experience
- Customer Success ManagerOct 2024 - PresentBBVA · 2 yr · Full-time · Lisbon, Portugal
- Cut churn on the accounts book from 13% to 3%.
- Onboarded 46 enterprise customers.
References
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Education
- Humboldt University of BerlinBA, Business Administration2021 - 2024
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