Joshua Mills

S

Senior Customer Success Manager, Forge Logistics - APIs · Gainsight · project management

Forge Logistics
Toronto, ON · ET (UTC-5)
4+ years experience
University of Toronto
English
Messaging unavailable

Overview

Based in Toronto. I work on enterprise onboarding at Forge Logistics. Kept net revenue retention above 120% on a $38 million book. Onboarded 37 enterprise customers. Coffee nerd.

Good reasons to reach out
  • Working sessions on implementation
  • Questions about enterprise onboarding
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Offshore staffing offers
  • Generic networking requests

Best reached early in the week

Skills
implementationAPIsGainsightproject management

Experience

  1. Senior Customer Success Manager
    Feb 2023 - Present
    Forge Logistics · 3 yr 8 mo · Full-time · Toronto, ON
    • Cut churn on the onboarding book from 14% to 6%.
    • Onboarded 131 enterprise customers.

References

No references yet.

Education

  1. University of Toronto
    BASc, Business Administration
    2017 - 2021

Details

Compensation expectations
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