Kareem AlShehri

Overview

I work on customer operations at Signal Ops in Riyadh. Brought support first-response time from 30 hours to under 1. Before that: Wix and Google. Amateur photographer; mostly street and food.

Answers in batches on Fridays

Experience

1. Chief of Staff

   Aug 2023 - Present
   Signal Ops · 3 yr 2 mo · Full-time · Riyadh, Saudi Arabia
   • Rebuilt the planning process the company still runs every quarter.
   • Cut cost per order by 22% with routing and staffing changes.
2. Operations Manager

   Mar 2022 - Aug 2023
   Wix · 1 yr 5 mo · Full-time · Riyadh, Saudi Arabia
   • Cut cost per order by 39% with routing and staffing changes.
3. Operations Associate

   Apr 2020 - Mar 2022
   Google · 1 yr 11 mo · Full-time · Riyadh, Saudi Arabia
   • Secured 7 payments licences.
   • Built the privacy programme for launches in 15 countries.
4. Operations Associate

   Jun 2018 - Dec 2019
   du · 1 yr 6 mo · Full-time · Riyadh, Saudi Arabia
   • Secured 5 payments licences.
   • Negotiated 113 commercial agreements a year.

No references yet.

Education

1. INSEAD Abu Dhabi

   MBA, Business Administration
   2019 - 2021
2. American University in Cairo

   BA, Business Administration
   2014 - 2018