Katherine Bates

Implementation Lead at Canadian Tire | ex-Lululemon

Canadian Tire

Toronto, ON · ET (UTC-5)

5+ years experience

University of British Columbia

English

Open to work

Messaging unavailable

Overview

I work on enterprise onboarding at Canadian Tire in Toronto. Onboarded 59 enterprise customers. Most at home with implementation and Gainsight. Coffee nerd.

Good reasons to reach out

Roles in enterprise onboarding
Working sessions on APIs
Speaking or podcast invitations

Please don't message about

SEO and link-building offers
Crypto token projects

Answers in batches on Fridays

Skills

GainsightAPIsimplementationsolutions engineering

Open to workLooking for a role

closes in 3 months

Implementation Lead roles in proptech - Toronto or remote

Target roles: Implementation Lead
Level: Senior
Industries: E-commerce, Logistics
Work mode: Hybrid
Available: 90 days notice
Work authorization: Authorized to work in the ON
What I'm looking for: Hands-on work on implementation with room to mentor.
Not interested in: Contract-only roles

5 years in enterprise onboarding. Strongest at APIs and implementation. Can start in about six weeks.

Toronto, ONimplementationgainsightapis

Open

Experience

Implementation Lead
Mar 2026 - Present
Canadian Tire · 7 mo · Full-time · Toronto, ON
- Kept net revenue retention above 132% on a $40 million book.
- Cut churn on the onboarding book from 14% to 6%.
- Onboarded 45 enterprise customers.
Customer Success Manager
Jul 2023 - Mar 2026
Lululemon · 2 yr 8 mo · Contract · Toronto, ON
- Kept net revenue retention above 127% on a $35 million book.
- Onboarded 110 enterprise customers.
Customer Success Manager
Oct 2021 - Jul 2023
Canadian Tire · 1 yr 9 mo · Full-time · Toronto, ON
- Cut churn on the onboarding book from 9% to 7%.
- Kept net revenue retention above 116% on a $40 million book.

References

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Education

University of British Columbia
BSc, Business Administration
2017 - 2021

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