Sana Ananya Patel

S

UX Researcher, Canadian Tire - synthesis · interviews · jobs to be done

Canadian Tire
Montreal, QC · ET (UTC-5)
3+ years experience
McMaster University
English, French
Messaging unavailable

Overview

Based in Montreal. I work on user research at Canadian Tire. Cut support tickets about research by 30% with clearer copy and states. Built a component library 46 engineers ship with every day. Most at home with user research and usability testing. Outside work: long runs and longer podcasts.

Good reasons to reach out
  • Questions about user research
  • Thoughtful intros to people in my field
Please don't message about
  • Unpaid design tests
  • Generic networking requests
  • Agency or outsourcing pitches

Usually replies within a day

Skills
user researchsynthesisjobs to be doneinterviewsusability testing

Experience

  1. UX Researcher
    Jan 2026 - Present
    Canadian Tire · 9 mo · Full-time · Montreal, QC
    • Built a component library 78 engineers ship with every day.
    • Cut support tickets about research by 53% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 37%.
  2. Product Designer
    Sep 2023 - Dec 2025
    RBC · 2 yr 3 mo · Full-time · Montreal, QC
    • Cut support tickets about research by 50% with clearer copy and states.

Projects

Write-up: user research in practice
2025

A long-form guide to user research for people starting out.

Conference talk: lessons from research
2024

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. McMaster University
    BEng, Human-Computer Interaction
    2019 - 2023

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