Kavya Rhea Singh

S

Program Manager at Bank of America · Customer operations · automation, customer support

Bank of America
Boston, MA · ET (UTC-5)
3+ years experience
University of Florida
English, German
Open to work
Messaging unavailable

Overview

3 years in operations, the last 3 at Bank of America, where I work on the support team. Rebuilt the planning process the company still runs every quarter. Brought support first-response time from 9 hours to under 1. Most at home with customer support and quality.

Good reasons to reach out
  • Roles in customer operations
  • Questions about customer operations
  • Working sessions on workforce planning
Please don't message about
  • Crypto token projects
  • SEO and link-building offers
Skills
qualityautomationworkforce planningcustomer support
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in consumer apps, Boston or hybrid

Target roles
Program Manager
Level
Senior
Industries
Fintech, Climate tech
Work mode
On-site
Available
90 days notice
Work authorization
Authorized to work in the MA
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Contract-only roles

3 years in customer operations. Strongest at workforce planning and customer support. Open to the right conversation.

Boston, MAqualitycustomer supportautomation
Open

Experience

  1. Program Manager
    Oct 2023 - Present
    Bank of America · 3 yr · Full-time · Boston, MA
    • Ran the support program across 21 teams to launch on schedule.
    • Cut cost per order by 36% with routing and staffing changes.

References

No references yet.

Education

  1. University of Florida
    BS, Business Administration
    2019 - 2023

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored