Madhusmita Rituparna Das
SProduct Designer at Millbrook Health · journey mapping, workshops
- Millbrook Health
- Bengaluru, India · IST (UTC+5:30)
- 2+ years experience
- NID Ahmedabad
- English, Hindi, Kannada
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Overview
2 years in product design, the last 2 at Millbrook Health, where I work on the service design team. Cut support tickets about service design by 53% with clearer copy and states. Most at home with service design and journey mapping.
Good reasons to reach out
- Second opinions on operations decisions
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- Agency or outsourcing pitches
- Courses and coaching offers
- Logo contests
Replies on weekends
Skills
journey mappingservice designoperationsworkshops
Experience
- Product DesignerOct 2024 - PresentMillbrook Health · 2 yr · Full-time · Bengaluru, India
- Brought the service design flows to WCAG 2.2 AA.
- Built a component library 21 engineers ship with every day.
- Shipped the service design redesign that lifted task completion 24%.
Projects
Conference talk: lessons from service design
2025What went wrong and what worked while scaling service design.
References
No references yet.
Education
- NID AhmedabadB.Des, Human-Computer Interaction2020 - 2024
Details
Compensation expectations
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