Miguel Andre Goncalves

Operations Associate at Millbrook Health · Customer operations · quality, workforce planning

Millbrook Health

Lisbon, Portugal · WET (UTC+0)

1+ years experience

Bocconi University

English, Portuguese

Open to work

Messaging unavailable

Overview

I work on customer operations at Millbrook Health in Lisbon. Ran the support program across 17 teams to launch on schedule. Most at home with customer support and workforce planning. Kannada theatre fan.

Good reasons to reach out

Roles in commercial contracts
Questions about commercial contracts

Please don't message about

Crypto token projects
Agency or outsourcing pitches
Generic networking requests

Replies between meetings, usually same day

Skills

workforce planningqualitycustomer supportZendeskautomation

Open to workLooking for a role

closes in 3 months

Open to Operations Associate roles at seed e-commerce companies

Target roles: Operations Associate
Level: Senior
Industries: Logistics, E-commerce
Work mode: Hybrid
Available: 60 days notice
Work authorization: Authorized to work in Portugal
What I'm looking for: Early-stage company (Series B) where commercial contracts is core to the product.
Not interested in: Agencies and outsourcing firms

1 years in customer operations. Strongest at workforce planning and automation. Available from next month.

Lisbon, Portugalworkforce planningautomationzendesk

Open

Experience

Operations Associate
Oct 2025 - Present
Millbrook Health · 1 yr · Full-time · Lisbon, Portugal
- Negotiated 138 commercial agreements a year.
- Secured 5 payments licences.
- Built the privacy programme for launches in 9 countries.

References

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Education

Bocconi University
BSc, Economics
2021 - 2024

Details

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