Neil Arjun Malhotra

S

Program Manager at Spotify · quality, Zendesk

Spotify
New York, NY · ET (UTC-5)
6+ years experience
Johns Hopkins University
English
Open to work
Messaging unavailable

Overview

I work on customer operations at Spotify in New York. Cut cost per order by 21% with routing and staffing changes. Brought support first-response time from 11 hours to under 1.

Good reasons to reach out
  • Roles in customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Generic networking requests

Replies on weekends

Skills
qualityZendeskworkforce planningcustomer supportautomation
Open to workLooking for a role
closes in 3 months

Lead Program Manager roles in media - New York or remote

Target roles
Lead Program Manager
Level
Senior
Industries
B2B SaaS, E-commerce
Work mode
Hybrid
Available
Immediately
Work authorization
Authorized to work in the NY
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Pure people management

6 years in customer operations. Strongest at Zendesk and customer support. Serving notice now.

New York, NY · remote OKqualitycustomer supportzendesk
Open

Experience

  1. Program Manager
    Jan 2026 - Present
    Spotify · 9 mo · Full-time · New York, NY
    • Ran the support program across 19 teams to launch on schedule.
    • Brought support first-response time from 19 hours to under 2.
  2. Operations Associate
    Aug 2023 - Jan 2026
    Bain & Company · 2 yr 5 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 8 countries.
    • Secured 7 payments licences.
  3. Operations Associate
    Jun 2022 - Aug 2023
    Nvidia · 1 yr 2 mo · Full-time · New York, NY
    • Secured 2 payments licences.
    • Built the privacy programme for launches in 12 countries.
  4. Operations Associate
    Apr 2021 - Jun 2022
    Apple · 1 yr 2 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 8 countries.

References

No references yet.

Education

  1. Johns Hopkins University
    MS, Operations Research
    2020 - 2022
  2. Columbia University
    BA, Operations Research
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored