Nora Hartmann
SSenior Customer Success Manager, Telefónica - Gainsight · APIs · project management
- Telefónica
- Zurich, Switzerland · CET (UTC+1)
- 4+ years experience
- Humboldt University of Berlin
- English, German, French
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Overview
I work on enterprise onboarding at Telefónica in Zurich. Cut churn on the onboarding book from 13% to 4%. Onboarded 70 enterprise customers. Most at home with Gainsight and APIs.
Good reasons to reach out
- Working sessions on project management
- Second opinions on implementation decisions
- Speaking or podcast invitations
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- Crypto token projects
- Offshore staffing offers
- Generic networking requests
Skills
Gainsightproject managementimplementationAPIs
Experience
- Senior Customer Success ManagerMar 2023 - PresentTelefónica · 3 yr 7 mo · Full-time · Zurich, Switzerland
- Cut churn on the onboarding book from 10% to 5%.
- Onboarded 116 enterprise customers.
- Kept net revenue retention above 117% on a $29 million book.
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Education
- Humboldt University of BerlinBA, Business Administration2018 - 2021
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