Orla Sheehan

Senior Customer Success Manager at Parkway Group · APIs, project management

Parkway Group

Dublin, Ireland · GMT (UTC+0)

8+ years experience

Queen's University Belfast

English

Messaging unavailable

Overview

I work on enterprise onboarding at Parkway Group in Dublin. Kept net revenue retention above 112% on a $7 million book. Most at home with APIs and implementation. Kannada theatre fan.

Good reasons to reach out

Questions about enterprise onboarding
Second opinions on implementation decisions

Please don't message about

SEO and link-building offers
Unpaid work or spec projects

Travels often; replies within 48 hours

Skills

implementationGainsightproject managementAPIs

Experience

Senior Customer Success Manager
Jun 2022 - Present
Parkway Group · 4 yr 4 mo · Full-time · Dublin, Ireland
- Cut churn on the onboarding book from 13% to 7%.
- Onboarded 30 enterprise customers.
- Kept net revenue retention above 132% on a $12 million book.
Solutions Engineer
May 2020 - Jun 2022
Booking.com · 2 yr 1 mo · Full-time · Dublin, Ireland
- Cut churn on the onboarding book from 18% to 7%.
Customer Success Manager
Oct 2018 - May 2020
Arm · 1 yr 7 mo · Full-time · Dublin, Ireland
- Cut churn on the onboarding book from 18% to 4%.

References

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Education

Queen's University Belfast
BSc, Communications
2014 - 2017

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