Sam Ward

Overview

Currently at Indigo Pay, where I lead design systems with a team of 50. Ran 113 usability sessions and turned them into a research repository. Brought the design systems flows to WCAG 2.2 AA. Before that: Shopee and KPMG. Board member at a local non-profit.

Replies between meetings, usually same day

Experience

1. Head of Design

   May 2026 - Present
   Indigo Pay · 5 mo · Full-time · Sydney, Australia
   • Brought the design systems flows to WCAG 2.2 AA.
   • Ran 103 usability sessions and turned them into a research repository.
   • Cut support tickets about design systems by 48% with clearer copy and states.
2. UX Researcher

   Feb 2023 - May 2026
   Shopee · 3 yr 3 mo · Full-time · Sydney, Australia
   • Ran 59 usability sessions and turned them into a research repository.
3. Design Manager

   Sep 2020 - Feb 2023
   KPMG · 2 yr 5 mo · Full-time · Sydney, Australia
   • Shipped the design systems redesign that lifted task completion 15%.
4. Product Designer

   Aug 2017 - Sep 2020
   Recruit Holdings · 3 yr 1 mo · Full-time · Sydney, Australia
   • Ran 65 usability sessions and turned them into a research repository.
   • Built a component library 88 engineers ship with every day.
5. UX Researcher

   Feb 2016 - Jul 2017
   Singtel · 1 yr 5 mo · Full-time · Sydney, Australia
   • Shipped the design systems redesign that lifted task completion 14%.
   • Ran 66 usability sessions and turned them into a research repository.

No references yet.

Education

1. Melbourne Business School

   MBA, Business Administration
   2015 - 2017
2. University of Auckland

   BSc, Architecture
   2008 - 2012