Sruthi Aparna Govindan

Implementation Lead at Wharf Systems · Enterprise onboarding · implementation, APIs

Wharf Systems

Coimbatore, India · IST (UTC+5:30)

4+ years experience

Jadavpur University

English, Hindi, Tamil

Messaging unavailable

Overview

4 years in customer success, the last 1 at Wharf Systems, where I work on the onboarding team. Kept net revenue retention above 116% on a $16 million book. Most at home with implementation and project management.

Good reasons to reach out

Questions about enterprise onboarding
Working sessions on APIs
Speaking or podcast invitations

Please don't message about

Offshore staffing offers
SEO and link-building offers

Travels often; replies within 48 hours

Skills

implementationAPIsGainsightproject management

Experience

Implementation Lead
Sep 2025 - Present
Wharf Systems · 1 yr 1 mo · Full-time · Coimbatore, India
- Kept net revenue retention above 135% on a $29 million book.
- Cut churn on the onboarding book from 14% to 4%.
- Onboarded 87 enterprise customers.
Customer Success Manager
Dec 2022 - Sep 2025
Uber · 2 yr 9 mo · Full-time · Coimbatore, India
- Onboarded 87 enterprise customers.
- Kept net revenue retention above 124% on a $29 million book.

References

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Education

Jadavpur University
B.E., Communications
2017 - 2021

Details

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Direct contact details

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