Tessa Hale

Chief of Staff at Kestrel Commerce · Customer operations

Kestrel Commerce

San Francisco, CA · PT (UTC-8)

13+ years experience

University of Michigan

English

Messaging unavailable

Overview

Based in San Francisco. I work on customer operations at Kestrel Commerce. Rebuilt the planning process the company still runs every quarter. Before that: Walmart and Boeing. Most at home with customer support and quality.

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Speaking or podcast invitations
Second opinions on quality decisions
Working sessions on customer support

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Checks messages twice a week

Skills

automationZendeskqualityworkforce planningcustomer support

Experience

Chief of Staff
Feb 2025 - Present
Kestrel Commerce · 1 yr 8 mo · Full-time · San Francisco, CA
- Launched operations in 28 cities.
- Rebuilt the planning process the company still runs every quarter.
Senior Program Manager
May 2021 - Feb 2025
Walmart · 3 yr 9 mo · Full-time · San Francisco, CA
- Launched operations in 20 cities.
Operations Manager
Feb 2019 - May 2021
Boeing · 2 yr 3 mo · Full-time · San Francisco, CA
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Apr 2015 - Feb 2019
Cloudflare · 3 yr 10 mo · Full-time · San Francisco, CA
- Built the privacy programme for launches in 26 countries.
Operations Associate
Jul 2013 - Jan 2015
Ford · 1 yr 6 mo · Full-time · San Francisco, CA
- Secured 6 payments licences.
- Negotiated 423 commercial agreements a year.

References

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Education

University of Michigan
BSE, Operations Research
2009 - 2013

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