Victoria Henderson

S

Director of Design · Service design · journey mapping

Rightmove
Cambridge, UK · GMT (UTC+0)
15+ years experience
University of Manchester
English
Co-founder
Messaging unavailable

Overview

Director of Design at Rightmove, focused on service design. Built a component library 57 engineers ship with every day. Shipped the service design redesign that lifted task completion 37%. Before that: EY and BT Group. Yoga every morning.

Good reasons to reach out
  • People who want to build this with me
  • Thoughtful intros to people in my field
  • Questions about service design
  • Speaking or podcast invitations
Please don't message about
  • Unpaid design tests
  • Crypto token projects

Replies on weekends

Skills
operationsworkshopsjourney mappingservice design
Co-founderLooking for a co-founder
closes in 3 months

Need an ML-focused co-founder: warehouse robotics in North America

The idea
Need an ML-focused co-founder: warehouse robotics in North America
Stage
Customer interviews
I bring
14 years in service design
Looking for
Commercial co-founder who has sold to enterprises
Commitment
Full-time now
Location
Cambridge or remote

I bring 16 years of service design (currently Rightmove). Ideally you've built ML systems in production. Full-time from day one.

Cambridge, UKservice designoperationsworkshops
Open

Experience

  1. Director of Design
    Sep 2023 - Present
    Rightmove · 3 yr 1 mo · Full-time · Cambridge, UK
    • Ran 140 usability sessions and turned them into a research repository.
    • Shipped the service design redesign that lifted task completion 12%.
  2. UX Researcher
    Sep 2021 - Sep 2023
    EY · 2 yr · Full-time · Cambridge, UK
    • Cut support tickets about service design by 34% with clearer copy and states.
  3. Design Manager
    Jan 2018 - Jul 2021
    BT Group · 3 yr 6 mo · Full-time · Cambridge, UK
    • Brought the service design flows to WCAG 2.2 AA.
    • Built a component library 56 engineers ship with every day.
  4. Product Designer
    Feb 2015 - Jan 2018
    Kainos · 2 yr 11 mo · Full-time · Cambridge, UK
    • Brought the service design flows to WCAG 2.2 AA.
    • Shipped the service design redesign that lifted task completion 35%.
  5. UX Researcher
    Mar 2012 - Feb 2015
    BAE Systems · 2 yr 11 mo · Full-time · Cambridge, UK
    • Shipped the service design redesign that lifted task completion 21%.

References

No references yet.

Education

  1. University of Manchester
    BSc, Visual Communication
    2007 - 2010

Details

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