Aftab Hamza Akhtar

S

Chief of Staff at Nimbus Data · Customer operations

Nimbus Data
Kolkata, India · IST (UTC+5:30)
11+ years experience
VIT Vellore
English, Hindi, Bengali
Open to work
Messaging unavailable

Overview

Based in Kolkata. I work on customer operations at Nimbus Data. Cut cost per order by 15% with routing and staffing changes. Ran the support program across 7 teams to launch on schedule. Before that: Cisco and Zomato. Most at home with quality and Zendesk. Parent of two, so mostly sleep-deprived.

Good reasons to reach out
  • Roles in customer operations
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects

Best reached early in the week

Skills
supply chaincustomer supportZendeskqualityworkforce planning
Open to workLooking for a role
closes in 3 months

Staff Chief of Staff roles in cybersecurity - Kolkata or remote

Target roles
Staff Chief of Staff
Level
Staff / Principal
Industries
AI infrastructure, Climate tech
Work mode
Hybrid
Available
60 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
Hands-on work on workforce planning with room to mentor.
Not interested in
Contract-only roles

11 years in customer operations. Strongest at workforce planning and Zendesk. Open to the right conversation.

Kolkata, India · remote OKzendesksupply chainworkforce planning
Open

Experience

  1. Chief of Staff
    Nov 2024 - Present
    Nimbus Data · 1 yr 11 mo · Full-time · Kolkata, India
    • Ran the support program across 20 teams to launch on schedule.
    • Cut cost per order by 19% with routing and staffing changes.
  2. Operations Associate
    Jun 2022 - Nov 2024
    Cisco · 2 yr 5 mo · Full-time · Kolkata, India
    • Negotiated 353 commercial agreements a year.
    • Secured 4 payments licences.
  3. Operations Associate
    Aug 2018 - Jun 2022
    Zomato · 3 yr 10 mo · Full-time · Kolkata, India
    • Negotiated 449 commercial agreements a year.
    • Built the privacy programme for launches in 30 countries.
  4. Operations Associate
    Sep 2016 - Aug 2018
    Morgan Stanley · 1 yr 11 mo · Full-time · Kolkata, India
    • Secured 3 payments licences.
    • Negotiated 570 commercial agreements a year.
  5. Operations Associate
    Oct 2015 - Sep 2016
    Samsung R&D · 11 mo · Full-time · Kolkata, India
    • Built the privacy programme for launches in 26 countries.

References

No references yet.

Education

  1. VIT Vellore
    B.Tech, Business Administration
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored