Aishwarya Kavya Jayaraman

S

Director of Design, Trellis Care - operations · workshops · journey mapping

Trellis Care
Coimbatore, India · IST (UTC+5:30)
11+ years experience
BITS Pilani
English, Hindi, Tamil
Hiring
Messaging unavailable

Overview

Currently at Trellis Care, where I lead service design with a team of 48. Shipped the service design redesign that lifted task completion 34%. Before that: Zerodha and LTIMindtree. Most at home with workshops and operations. I host a monthly meetup on service design.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Questions about service design
  • Second opinions on journey mapping decisions
Please don't message about
  • Agency or outsourcing pitches
  • Logo contests
  • Courses and coaching offers

Prefers short, specific messages

Skills
journey mappingservice designworkshopsoperations
HiringHiring for a role
closes in 3 months

Hiring a founding ux researcher for the service design team - Coimbatore

Role
Founding ux researcher
Level
Senior
Type
Full-time
Work mode
Hybrid
Compensation
₹36-70 LPA
Team
Service design, 7 people
Start
Within two months
Must have
A portfolio of shipped product work Comfort working directly with engineers Good judgment about what not to build
Process
3 conversations, no take-home

Comp ₹31-68 LPA. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Coimbatore, Indiaservice designoperationsworkshops
Open

Experience

  1. Director of Design
    Apr 2024 - Present
    Trellis Care · 2 yr 6 mo · Full-time · Coimbatore, India
    • Shipped the service design redesign that lifted task completion 32%.
    • Brought the service design flows to WCAG 2.2 AA.
    • Cut support tickets about service design by 22% with clearer copy and states.
  2. Senior Product Designer
    Nov 2022 - Apr 2024
    Zerodha · 1 yr 5 mo · Full-time · Coimbatore, India
    • Shipped the service design redesign that lifted task completion 20%.
  3. Staff Product Designer
    Aug 2020 - Nov 2022
    LTIMindtree · 2 yr 3 mo · Contract · Coimbatore, India
    • Ran 117 usability sessions and turned them into a research repository.
    • Shipped the service design redesign that lifted task completion 23%.
  4. UX Researcher
    Mar 2017 - Aug 2020
    Meesho · 3 yr 5 mo · Full-time · Coimbatore, India
    • Ran 77 usability sessions and turned them into a research repository.
    • Shipped the service design redesign that lifted task completion 14%.
  5. Design Manager
    Dec 2015 - Mar 2017
    TCS · 1 yr 3 mo · Full-time · Coimbatore, India
    • Built a component library 72 engineers ship with every day.

Projects

Side project: a budgeting app
2022

Built with journey mapping and service design. 1085 people used it last year.

References

No references yet.

Education

  1. BITS Pilani
    B.E., Industrial Design
    1999 - 2003

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