Vasanth Balu Sekar

Overview

I lead business operations at Trellis Care in Bengaluru. Launched operations in 25 cities. Rebuilt the planning process the company still runs every quarter. Before that: Freshworks and Nykaa. Most at home with SQL and process design.

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Experience

1. Director of Operations

   Dec 2022 - Present
   Trellis Care · 3 yr 10 mo · Full-time · Bengaluru, India
   • Cut cost per order by 29% with routing and staffing changes.
   • Launched operations in 18 cities.
2. Senior Program Manager

   May 2021 - Dec 2022
   Freshworks · 1 yr 7 mo · Full-time · Bengaluru, India
   • Brought support first-response time from 21 hours to under 1.
3. Operations Manager

   Feb 2019 - May 2021
   Nykaa · 2 yr 3 mo · Full-time · Bengaluru, India
   • Ran the bizops program across 6 teams to launch on schedule.
   • Cut cost per order by 23% with routing and staffing changes.
4. Operations Associate

   Sep 2016 - Feb 2019
   Visa · 2 yr 5 mo · Full-time · Bengaluru, India
   • Built the privacy programme for launches in 13 countries.
   • Secured 6 payments licences.
5. Operations Associate

   Sep 2015 - Aug 2016
   Deloitte · 11 mo · Full-time · Bengaluru, India
   • Built the privacy programme for launches in 19 countries.

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Education

1. Srishti Manipal Institute

   B.Des, Industrial Engineering
   2010 - 2014