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Overview
I lead B2B dashboards at Swiggy in Kolkata. Cut support tickets about enterprise by 24% with clearer copy and states. Shipped the enterprise redesign that lifted task completion 17%. Most at home with user research and data visualisation. Board member at a local non-profit.
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- Second opinions on information architecture decisions
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Skills
data visualisationinformation architectureFigmauser research
Experience
- Design ManagerJun 2023 - PresentSwiggy · 3 yr 5 mo · Full-time · Kolkata, India
- Ran 62 usability sessions and turned them into a research repository.
- Shipped the enterprise redesign that lifted task completion 37%.
- Built a component library 89 engineers ship with every day.
- Senior Product DesignerOct 2021 - May 2023Accenture · 1 yr 7 mo · Full-time · Kolkata, India
- Cut support tickets about enterprise by 50% with clearer copy and states.
- Shipped the enterprise redesign that lifted task completion 23%.
- UX ResearcherSep 2019 - Oct 2021Flipkart · 2 yr 1 mo · Full-time · Kolkata, India
- Cut support tickets about enterprise by 21% with clearer copy and states.
- UX ResearcherOct 2017 - Sep 2019Qualcomm · 1 yr 11 mo · Full-time · Kolkata, India
- Ran 59 usability sessions and turned them into a research repository.
- Shipped the enterprise redesign that lifted task completion 27%.
- Product DesignerApr 2014 - Oct 2017PwC · 3 yr 6 mo · Full-time · Kolkata, India
- Ran 134 usability sessions and turned them into a research repository.
- Built a component library 30 engineers ship with every day.
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Education
- IIT KharagpurB.Tech, Architecture2008 - 2012
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