Diane Habimana

Overview

14 years in customer success, the last 2 at Northgate Software, where I lead the solutions team. Onboarded 132 enterprise customers. Before that: Access Bank and Deloitte. Jazz piano, badly.

Replies between meetings, usually same day

Experience

1. Customer Success Director

   Jun 2024 - Present
   Northgate Software · 2 yr 4 mo · Full-time · Nairobi, Kenya
   • Onboarded 90 enterprise customers.
   • Kept net revenue retention above 110% on a $6 million book.
2. Implementation Lead

   May 2022 - Jun 2024
   Access Bank · 2 yr 1 mo · Full-time · Nairobi, Kenya
   • Kept net revenue retention above 110% on a $30 million book.
3. Solutions Engineer

   Nov 2020 - May 2022
   Deloitte · 1 yr 6 mo · Full-time · Nairobi, Kenya
   • Onboarded 110 enterprise customers.
4. Senior Customer Success Manager

   Jul 2017 - Nov 2020
   Jumia · 3 yr 4 mo · Full-time · Nairobi, Kenya
   • Kept net revenue retention above 122% on a $29 million book.
5. Senior Customer Success Manager

   Apr 2016 - Jul 2017
   Flutterwave · 1 yr 3 mo · Full-time · Nairobi, Kenya
   • Cut churn on the solutions book from 13% to 3%.
   • Kept net revenue retention above 119% on a $30 million book.

No references yet.

Education

1. Ashesi University

   BSc, Business Administration
   2007 - 2011