Ganesh Balaji Sastry

Implementation Lead at Kotak Mahindra Bank · project management, APIs

Kotak Mahindra Bank

Bengaluru, India · IST (UTC+5:30)

10+ years experience

IIT Bombay

English, Hindi, Kannada

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Overview

Currently at Kotak Mahindra Bank, where I work on enterprise onboarding. Onboarded 118 enterprise customers. Kept net revenue retention above 130% on a $16 million book. Most at home with project management and Gainsight. I speak at conferences a couple of times a year.

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Skills

GainsightAPIsproject managementimplementation

Experience

Implementation Lead
Nov 2023 - Present
Kotak Mahindra Bank · 2 yr 11 mo · Contract · Bengaluru, India
- Cut churn on the onboarding book from 14% to 6%.
- Kept net revenue retention above 125% on a $8 million book.
- Onboarded 87 enterprise customers.
Customer Success Manager
Feb 2021 - Sep 2023
Dream11 · 2 yr 7 mo · Full-time · Bengaluru, India
- Onboarded 193 enterprise customers.
Solutions Engineer
Sep 2018 - Jan 2021
Persistent Systems · 2 yr 4 mo · Full-time · Bengaluru, India
- Kept net revenue retention above 113% on a $39 million book.
Customer Success Manager
Oct 2016 - Sep 2018
Morgan Stanley · 1 yr 11 mo · Full-time · Bengaluru, India
- Cut churn on the onboarding book from 18% to 4%.
- Kept net revenue retention above 120% on a $15 million book.

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Education

IIT Bombay
B.Tech, Computer Science
2011 - 2015

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