Shalini Lekshmi Raju

S

Senior Product Designer at Kotak Mahindra Bank · Service design · workshops, service design

Kotak Mahindra Bank
Bengaluru, India · IST (UTC+5:30)
6+ years experience
ISB Hyderabad
English, Hindi, Kannada
Open to work
Messaging unavailable

Overview

Senior Product Designer at Kotak Mahindra Bank, focused on service design. Ran 118 usability sessions and turned them into a research repository. I mentor first-time managers when I can.

Good reasons to reach out
  • Roles in service design
  • Working sessions on service design
  • Second opinions on journey mapping decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • Logo contests
Skills
service designworkshopsmotion designjourney mappingoperations
Open to workLooking for a role
closes in 3 months

Lead Product Designer roles in marketplaces - Bengaluru or remote

Target roles
Lead Product Designer
Level
Senior
Industries
E-commerce, Healthtech
Work mode
Remote
Available
90 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
Early-stage company (Series B) where service design is core to the product.
Not interested in
Agencies and outsourcing firms

6 years in service design. Strongest at motion design and operations. Open to the right conversation.

Bengaluru, Indiaworkshopsjourney mappingservice design
Open

Experience

  1. Senior Product Designer
    Oct 2024 - Present
    Kotak Mahindra Bank · 2 yr · Full-time · Bengaluru, India
    • Brought the service design flows to WCAG 2.2 AA.
    • Cut support tickets about service design by 25% with clearer copy and states.
    • Ran 68 usability sessions and turned them into a research repository.
  2. Product Designer
    Mar 2021 - Oct 2024
    TCS · 3 yr 7 mo · Full-time · Bengaluru, India
    • Shipped the service design redesign that lifted task completion 23%.

References

No references yet.

Education

  1. ISB Hyderabad
    MBA, Business Administration
    2022 - 2024
  2. IIT Kharagpur
    B.Tech, Human-Computer Interaction
    2016 - 2020

Details

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