James Griffin

Head of Design at Plume Ops · synthesis, user research

Plume Ops

Seattle, WA · PT (UTC-8)

11+ years experience

University of Wisconsin–Madison

English

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Overview

I lead user research at Plume Ops in Seattle. Built a component library 60 engineers ship with every day. Brought the research flows to WCAG 2.2 AA. Big believer in written communication.

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Skills

synthesisjobs to be doneuser researchusability testing

Experience

Head of Design
Dec 2024 - Present
Plume Ops · 1 yr 10 mo · Full-time · Seattle, WA
- Ran 46 usability sessions and turned them into a research repository.
- Built a component library 34 engineers ship with every day.
Product Designer
Mar 2023 - Dec 2024
Airbnb · 1 yr 9 mo · Full-time · Seattle, WA
- Built a component library 55 engineers ship with every day.
- Ran 90 usability sessions and turned them into a research repository.
Product Designer
Jan 2021 - Mar 2023
Pinterest · 2 yr 2 mo · Full-time · Seattle, WA
- Shipped the research redesign that lifted task completion 33%.
- Ran 57 usability sessions and turned them into a research repository.
Design Manager
Mar 2018 - Jan 2021
UnitedHealth Group · 2 yr 10 mo · Full-time · Seattle, WA
- Ran 121 usability sessions and turned them into a research repository.
UX Researcher
Sep 2015 - Mar 2018
HubSpot · 2 yr 6 mo · Full-time · Seattle, WA
- Brought the research flows to WCAG 2.2 AA.

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Education

University of Wisconsin–Madison
BS, Human-Computer Interaction
2005 - 2009

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