Jonathan Jonathan Hwang

S

Chief of Staff at Mill Cloud · process design, strategy

Mill Cloud
Austin, TX · CT (UTC-6)
11+ years experience
UC Berkeley
English
Open to work
Messaging unavailable

Overview

Currently at Mill Cloud, where I work on business operations. Rebuilt the planning process the company still runs every quarter. Cut cost per order by 26% with routing and staffing changes. Before that: ServiceNow and Etsy. Most at home with OKRs and process design. I speak at conferences a couple of times a year.

Good reasons to reach out
  • Roles in business operations
  • Questions about business operations
  • Thoughtful intros to people in my field
  • Working sessions on process design
Please don't message about
  • Crypto token projects
  • Generic networking requests

Checks messages twice a week

Skills
strategyOKRsbusiness operationsSQLprocess design
Open to workLooking for a role
closes in 3 months

Next role: Chief of Staff in proptech, Austin or hybrid

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Fintech, Climate tech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in the TX
What I'm looking for
A team that ships weekly and owns bizops end to end.
Not interested in
Agencies and outsourcing firms

14 years in business operations. Strongest at process design and business operations. Can start in about six weeks.

Austin, TXstrategyokrsbusiness operations
Open

Experience

  1. Chief of Staff
    Apr 2026 - Present
    Mill Cloud · 6 mo · Full-time · Austin, TX
    • Ran the bizops program across 23 teams to launch on schedule.
    • Brought support first-response time from 28 hours to under 2.
    • Cut cost per order by 23% with routing and staffing changes.
  2. Program Manager
    Jul 2022 - Mar 2026
    ServiceNow · 3 yr 8 mo · Full-time · Austin, TX
    • Launched operations in 4 cities.
  3. Operations Manager
    Feb 2020 - Jul 2022
    Etsy · 2 yr 5 mo · Full-time · Austin, TX
    • Launched operations in 15 cities.
  4. Operations Manager
    Sep 2017 - Feb 2020
    Nvidia · 2 yr 5 mo · Full-time · Austin, TX
    • Launched operations in 7 cities.
    • Rebuilt the planning process the company still runs every quarter.
  5. Operations Associate
    Jan 2016 - Sep 2017
    PwC · 1 yr 8 mo · Full-time · Austin, TX
    • Negotiated 200 commercial agreements a year.

References

No references yet.

Education

  1. UC Berkeley
    BA, Economics
    2007 - 2011

Details

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