Rachna Aakriti Singhal

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Program Manager, Mill Cloud - process design · strategy · business operations

Mill Cloud
Pune, India · IST (UTC+5:30)
6+ years experience
Amity University
English, Hindi, Marathi
Messaging unavailable

Overview

I've spent 6 years on business operations - first at Accenture, now at Mill Cloud. Launched operations in 18 cities. Before that: SAP and Accenture. Cyclist - trying to do a century this year.

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Skills
strategyprocess designOKRsSQLbusiness operations

Experience

  1. Program Manager
    Apr 2026 - Present
    Mill Cloud · 6 mo · Full-time · Pune, India
    • Brought support first-response time from 21 hours to under 1.
    • Cut cost per order by 22% with routing and staffing changes.
  2. Operations Associate
    Sep 2022 - Apr 2026
    SAP · 3 yr 7 mo · Full-time · Pune, India
    • Secured 7 payments licences.
  3. Operations Associate
    Mar 2021 - Sep 2022
    Accenture · 1 yr 6 mo · Full-time · Pune, India
    • Secured 8 payments licences.

References

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Education

  1. Amity University
    B.Tech, Industrial Engineering
    2016 - 2020

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