Karen Myers

Implementation Lead at Mill Cloud · Enterprise onboarding

Mill Cloud

Toronto, ON · ET (UTC-5)

10+ years experience

University of British Columbia

English

Messaging unavailable

Overview

Implementation Lead at Mill Cloud, focused on enterprise onboarding. Cut churn on the onboarding book from 11% to 3%. Before that: Shopify and Accenture. Most at home with Gainsight and project management. Collector of fountain pens.

Good reasons to reach out

Speaking or podcast invitations
Second opinions on APIs decisions

Please don't message about

Unpaid work or spec projects
Courses and coaching offers

Travels often; replies within 48 hours

Skills

APIsproject managementGainsightimplementation

Experience

Implementation Lead
Jun 2022 - Present
Mill Cloud · 4 yr 4 mo · Full-time · Toronto, ON
- Cut churn on the onboarding book from 15% to 6%.
- Onboarded 168 enterprise customers.
Solutions Engineer
Sep 2018 - Jun 2022
Shopify · 3 yr 9 mo · Contract · Toronto, ON
- Onboarded 158 enterprise customers.
Customer Success Manager
Jan 2017 - Sep 2018
Accenture · 1 yr 8 mo · Full-time · Toronto, ON
- Onboarded 176 enterprise customers.

References

No references yet.

Education

University of British Columbia
BSc, Business Administration
2012 - 2016

Details

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What they are targeting for their next role.

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Direct contact details

Direct email and a scheduling link.