Kasper Rasmussen

S

Program Manager, Rivet Learning - customer support · automation · Zendesk

Rivet Learning
Stockholm, Sweden · CET (UTC+1)
5+ years experience
ETH Zurich
English, Swedish
Messaging unavailable

Overview

I work on customer operations at Rivet Learning in Stockholm. Ran the support program across 16 teams to launch on schedule. Launched operations in 7 cities. Previously at Accenture. Most at home with automation and quality. Learning to draw.

Good reasons to reach out
  • Questions about customer operations
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  • SEO and link-building offers
  • Crypto token projects
  • Unpaid work or spec projects

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Skills
workforce planningautomationJiraZendeskqualitycustomer support

Experience

  1. Program Manager
    Feb 2024 - Present
    Rivet Learning · 2 yr 8 mo · Full-time · Stockholm, Sweden
    • Cut cost per order by 23% with routing and staffing changes.
    • Launched operations in 24 cities.
  2. Operations Associate
    Oct 2021 - Feb 2024
    Accenture · 2 yr 4 mo · Full-time · Stockholm, Sweden
    • Built the privacy programme for launches in 7 countries.

References

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Education

  1. ETH Zurich
    MSc, Mechanical Engineering
    2021 - 2023
  2. University of Amsterdam
    BSc, Mechanical Engineering
    2018 - 2021

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