Kaushik Manas Pal
SCustomer Success Manager at Persistent Systems · Account management · QBRs, renewals
- Persistent Systems
- Kolkata, India · IST (UTC+5:30)
- 2+ years experience
- Srishti Manipal Institute
- English, Hindi, Bengali
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Overview
2 years in customer success, the last 2 at Persistent Systems, where I work on the accounts team. Onboarded 155 enterprise customers. Kept net revenue retention above 127% on a $31 million book. Most at home with churn reduction and QBRs. I write a small newsletter about account management.
Good reasons to reach out
- Second opinions on renewals decisions
- Speaking or podcast invitations
Please don't message about
- Courses and coaching offers
- Generic networking requests
- Crypto token projects
Replies between meetings, usually same day
Skills
churn reductionexpansionaccount managementQBRsrenewals
Experience
- Customer Success ManagerOct 2024 - PresentPersistent Systems · 2 yr · Full-time · Kolkata, India
- Cut churn on the accounts book from 15% to 5%.
- Onboarded 66 enterprise customers.
References
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Education
- Srishti Manipal InstituteB.Des, Computer Science2019 - 2023
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Compensation expectations
What they are targeting for their next role.
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Direct contact details
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