Varinder Simranjit Randhawa

Overview

Director of Design at Persistent Systems, focused on fintech UX. Brought the money movement flows to WCAG 2.2 AA. Cut support tickets about money movement by 33% with clearer copy and states. Before that: TCS and ITC. Home cook with strong opinions about biryani.

Travels often; replies within 48 hours

Experience

1. Director of Design

   Nov 2022 - Present
   Persistent Systems · 3 yr 11 mo · Full-time · Chandigarh, India
   • Ran 131 usability sessions and turned them into a research repository.
   • Cut support tickets about money movement by 48% with clearer copy and states.
   • Shipped the money movement redesign that lifted task completion 32%.
2. UX Researcher

   Jan 2021 - Nov 2022
   TCS · 1 yr 10 mo · Full-time · Chandigarh, India
   • Cut support tickets about money movement by 30% with clearer copy and states.
3. Senior Product Designer

   Jul 2019 - Jan 2021
   ITC · 1 yr 6 mo · Full-time · Chandigarh, India
   • Built a component library 44 engineers ship with every day.
   • Cut support tickets about money movement by 22% with clearer copy and states.
4. UX Researcher

   Jul 2016 - Jul 2019
   Persistent Systems · 3 yr · Full-time · Chandigarh, India
   • Ran 94 usability sessions and turned them into a research repository.
5. Product Designer

   Feb 2013 - Jul 2016
   Bosch · 3 yr 5 mo · Full-time · Chandigarh, India
   • Cut support tickets about money movement by 24% with clearer copy and states.
   • Shipped the money movement redesign that lifted task completion 17%.

No references yet.

Education

1. Srishti Manipal Institute

   B.Des, Psychology
   2007 - 2011