Laura Joana Navarro

Overview

I lead B2B dashboards at Doctolib in Barcelona. Cut support tickets about enterprise by 50% with clearer copy and states. Before that: IKEA and Meta. Travel slowly, usually by train.

Best reached early in the week

Experience

1. Director of Design

   Mar 2023 - Present
   Doctolib · 3 yr 8 mo · Contract · Barcelona, Spain
   • Shipped the enterprise redesign that lifted task completion 29%.
   • Ran 83 usability sessions and turned them into a research repository.
   • Cut support tickets about enterprise by 40% with clearer copy and states.
2. Staff Product Designer

   Feb 2020 - Mar 2023
   IKEA · 3 yr 1 mo · Full-time · Barcelona, Spain
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Cut support tickets about enterprise by 46% with clearer copy and states.
3. Product Designer

   Feb 2017 - Nov 2019
   Meta · 2 yr 9 mo · Full-time · Barcelona, Spain
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Ran 90 usability sessions and turned them into a research repository.
4. UX Researcher

   Nov 2013 - Feb 2017
   Wolt · 3 yr 3 mo · Full-time · Barcelona, Spain
   • Built a component library 63 engineers ship with every day.
5. UX Researcher

   Apr 2011 - Nov 2013
   BNP Paribas · 2 yr 7 mo · Contract · Barcelona, Spain
   • Brought the enterprise flows to WCAG 2.2 AA.
   • Shipped the enterprise redesign that lifted task completion 20%.

No references yet.

Education

1. University of Amsterdam

   BSc, Psychology
   2003 - 2006