Patricia Chapman

Sample

Senior Customer Success Manager at Airbnb · Enterprise onboarding

Airbnb
Salt Lake City, UT · MT (UTC-7)
5+ years experience
University of Washington
English
Messaging unavailable

Overview

5 years in customer success, the last 1 at Airbnb, where I work on the onboarding team. Cut churn on the onboarding book from 10% to 6%. Onboarded 180 enterprise customers. Before that: Visa and Tesla.

Good reasons to reach out
  • Working sessions on implementation
  • Thoughtful intros to people in my field
  • Second opinions on APIs decisions
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
  • Unpaid work or spec projects

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Skills
project managementAPIsimplementationGainsight

Experience

  1. Senior Customer Success Manager
    Sep 2025 - Present
    Airbnb · 1 yr 1 mo · Contract · Salt Lake City, UT
    • Cut churn on the onboarding book from 9% to 7%.
    • Onboarded 124 enterprise customers.
  2. Solutions Engineer
    Dec 2022 - Sep 2025
    Visa · 2 yr 9 mo · Full-time · Salt Lake City, UT
    • Cut churn on the onboarding book from 15% to 5%.
  3. Customer Success Manager
    Oct 2021 - Dec 2022
    Tesla · 1 yr 2 mo · Full-time · Salt Lake City, UT
    • Onboarded 148 enterprise customers.
    • Cut churn on the onboarding book from 10% to 7%.

References

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Education

  1. University of Washington
    BS, Communications
    2016 - 2020

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