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Raquel Andrea Perez

Sample profile

Senior Program Manager at Delivery Hero | ex-ING

Works at
Delivery Hero
Location
Lisbon, Portugal · WET (UTC+0)
Experience
6+ years experience
Education
Aalto University
Languages
English, Portuguese
Co-founder
Message Connect

Overview

6 years in operations, the last 1 at Delivery Hero, where I work on the bizops team. Cut cost per order by 18% with routing and staffing changes. Most at home with cross-team delivery and SQL. I mentor students through university programmes.

Good reasons to reach out
  • People who want to build this with me
  • Working sessions on strategy
  • Speaking or podcast invitations
Please don't message about
  • Generic networking requests
  • Offshore staffing offers
  • Courses and coaching offers

Replies on weekends

Skills
process designcross-team deliverystrategyOKRsSQL
Co-founderLooking for a co-founder
closes in 3 months

Looking for a commercial co-founder for carbon accounting for landlords

The idea
Carbon accounting for landlords
Stage
Customer interviews
I bring
9 years in business operations
Looking for
Product-minded engineer
Commitment
Full-time now
Location
Lisbon or remote

I bring 6 years of business operations (currently Delivery Hero). Ideally you've sold to enterprises. Full-time from day one.

Lisbon, Portugalokrsstrategyprocess design
Open

Experience

  1. Senior Program Manager
    Apr 2026 - Present
    Delivery Hero · 7 mo · Full-time · Lisbon, Portugal
    • Brought support first-response time from 15 hours to under 1.
    • Ran the bizops program across 13 teams to launch on schedule.
  2. Operations Manager
    Mar 2024 - Apr 2026
    ING · 2 yr 1 mo · Full-time · Lisbon, Portugal
    • Cut cost per order by 20% with routing and staffing changes.
  3. Operations Associate
    Aug 2021 - Mar 2024
    Amazon · 2 yr 7 mo · Full-time · Lisbon, Portugal
    • Built the privacy programme for launches in 7 countries.
  4. Operations Associate
    Oct 2020 - Aug 2021
    Airbus · 10 mo · Full-time · Lisbon, Portugal
    • Secured 6 payments licences.

References

No references yet.

Education

  1. Aalto University
    MSc, Industrial Engineering
    2021 - 2023
  2. Sorbonne University
    Licence, Industrial Engineering
    2017 - 2020

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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