Victoria Isabella Gutierrez

Implementation Lead at Datadog · Enterprise onboarding

Datadog

San Jose, CA · PT (UTC-8)

9+ years experience

Yale University

English, German

Messaging unavailable

Overview

9 years in customer success, the last 4 at Datadog, where I work on the onboarding team. Onboarded 53 enterprise customers. I tinker with 3D printers.

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Skills

expansionGainsightAPIsimplementationproject management

Experience

Implementation Lead
Dec 2022 - Present
Datadog · 3 yr 10 mo · Full-time · San Jose, CA
- Onboarded 55 enterprise customers.
- Kept net revenue retention above 122% on a $21 million book.
Solutions Engineer
Feb 2019 - Dec 2022
Qualcomm · 3 yr 10 mo · Full-time · San Jose, CA
- Kept net revenue retention above 110% on a $4 million book.
- Cut churn on the onboarding book from 18% to 4%.
Customer Success Manager
Oct 2017 - Feb 2019
General Motors · 1 yr 4 mo · Full-time · San Jose, CA
- Cut churn on the onboarding book from 15% to 7%.

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Education

Yale University
BA, Computer Science
2012 - 2016

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