Yvonne Christina Yoon

Senior Customer Success Manager at Datadog | ex-Intuit

Datadog

Austin, TX · CT (UTC-6)

9+ years experience

University of Illinois Urbana-Champaign

English, Mandarin

Messaging unavailable

Overview

Currently at Datadog, where I work on account management. Onboarded 147 enterprise customers. Bird-watcher and amateur naturalist.

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Skills

QBRsexpansionrenewalsaccount managementchurn reduction

Open to workLooking for a role

closes in 3 months

Target roles: Customer Success Manager
Level: Senior
Industries: AI infrastructure, Healthtech
Work mode: On-site
Available: 90 days notice
Work authorization: Authorized to work in the TX
What I'm looking for: Early-stage company (Series A) where account management is core to the product.
Not interested in: Pure people management

9 years in account management. Strongest at account management and expansion. Available immediately.

Austin, TXchurn reductionqbrsexpansion

Senior Customer Success Manager
Oct 2023 - Present
Datadog · 3 yr · Full-time · Austin, TX
- Onboarded 52 enterprise customers.
- Cut churn on the accounts book from 14% to 4%.
- Kept net revenue retention above 119% on a $31 million book.
Customer Success Manager
Aug 2022 - Oct 2023
Intuit · 1 yr 2 mo · Full-time · Austin, TX
- Cut churn on the accounts book from 10% to 5%.
Solutions Engineer
Dec 2018 - Aug 2022
Atlassian · 3 yr 8 mo · Full-time · Austin, TX
- Cut churn on the accounts book from 10% to 3%.
- Kept net revenue retention above 118% on a $6 million book.
Customer Success Manager
Oct 2017 - Dec 2018
Nike · 1 yr 2 mo · Full-time · Austin, TX
- Kept net revenue retention above 115% on a $18 million book.

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