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Overview
6 years in operations, the last 3 at Karma Robotics, where I work on the marketplace ops team. Brought support first-response time from 28 hours to under 1. Before that: Boston Consulting Group and Ryanair. Most at home with supply growth and city launches. Collector of fountain pens.
Good reasons to reach out
- Questions about marketplace operations
- Speaking or podcast invitations
Please don't message about
- SEO and link-building offers
- Courses and coaching offers
- Crypto token projects
Replies on weekends
Skills
unit economicssupply growthcity launches
Experience
- Chief of StaffAug 2023 - PresentKarma Robotics · 3 yr 3 mo · Full-time · Manchester, UK
- Ran the marketplace ops program across 19 teams to launch on schedule.
- Launched operations in 4 cities.
- Operations AssociateAug 2021 - Aug 2023Boston Consulting Group · 2 yr · Full-time · Manchester, UK
- Built the privacy programme for launches in 24 countries.
- Secured 8 payments licences.
- Operations AssociateOct 2020 - Aug 2021Ryanair · 10 mo · Full-time · Manchester, UK
- Negotiated 151 commercial agreements a year.
References
No references yet.
Education
- London Business SchoolMBA, Business Administration2022 - 2024
- Queen's University BelfastBSc, Economics2017 - 2020
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
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