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Layla Zaki

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Chief of Staff, Ferro Analytics - supply growth · city launches · unit economics

Works at
Ferro Analytics
Location
Dubai, UAE · GST (UTC+4)
Experience
12+ years experience
Education
Khalifa University
Languages
English, Arabic, Hindi
Advising
Message Connect

Overview

Currently at Ferro Analytics, where I work on marketplace operations. Launched operations in 18 cities. Brought support first-response time from 21 hours to under 2. Before that: SABIC and EY.

Good reasons to reach out
  • Advice on marketplace operations
  • Questions about marketplace operations
  • Thoughtful intros to people in my field
  • Second opinions on city launches decisions
Please don't message about
  • SEO and link-building offers
  • Crypto token projects
  • Agency or outsourcing pitches

Replies on weekday evenings

Skills
supply growthvendor managementcity launchesunit economics
AdvisingOpen to advising
closes in 3 months

Office hours for new chiefs of staff: marketplace operations and vendor management

Topics
marketplace operations, unit economics, vendor management
Format
Office hours
Terms
Equity
Capacity
One call a month
Best for
Engineers moving into leadership

13 years of marketplace operations. One call a month or async reviews.

Dubai, UAEvendor managementcity launchessupply growth
Open

Experience

  1. Chief of Staff
    Oct 2022 - Present
    Ferro Analytics · 4 yr 1 mo · Full-time · Dubai, UAE
    • Ran the marketplace ops program across 12 teams to launch on schedule.
    • Cut cost per order by 27% with routing and staffing changes.
    • Brought support first-response time from 10 hours to under 1.
  2. Operations Associate
    Dec 2019 - Oct 2022
    SABIC · 2 yr 10 mo · Full-time · Dubai, UAE
    • Built the privacy programme for launches in 13 countries.
    • Secured 3 payments licences.
  3. Operations Manager
    Sep 2018 - Dec 2019
    EY · 1 yr 3 mo · Full-time · Dubai, UAE
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the marketplace ops program across 17 teams to launch on schedule.
  4. Operations Associate
    Sep 2016 - May 2018
    Wix · 1 yr 8 mo · Full-time · Dubai, UAE
    • Negotiated 550 commercial agreements a year.
  5. Operations Associate
    Feb 2015 - Sep 2016
    Visa · 1 yr 7 mo · Full-time · Dubai, UAE
    • Negotiated 572 commercial agreements a year.
    • Secured 6 payments licences.

References

No references yet.

Education

  1. Khalifa University
    BSc, Economics
    2009 - 2013

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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