Victoria Daniela Ramos

Sample

Senior Customer Success Manager at Upland Technologies | ex-Chewy

Upland Technologies
Seattle, WA · PT (UTC-8)
5+ years experience
Boston University
English
Messaging unavailable

Overview

I work on enterprise onboarding at Upland Technologies in Seattle. Onboarded 116 enterprise customers. Cut churn on the onboarding book from 10% to 7%. Most at home with Gainsight and project management. Chess on lunch breaks.

Good reasons to reach out
  • Questions about enterprise onboarding
  • Speaking or podcast invitations
  • Second opinions on APIs decisions
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Replies within two days

Skills
implementationproject managementAPIsGainsight

Experience

  1. Senior Customer Success Manager
    Jul 2023 - Present
    Upland Technologies · 3 yr 3 mo · Full-time · Seattle, WA
    • Cut churn on the onboarding book from 10% to 4%.
    • Onboarded 97 enterprise customers.
  2. Customer Success Manager
    Oct 2021 - Jul 2023
    Chewy · 1 yr 9 mo · Full-time · Seattle, WA
    • Kept net revenue retention above 120% on a $34 million book.
    • Onboarded 76 enterprise customers.

References

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Education

  1. Boston University
    BS, Economics
    2017 - 2021

Details

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